Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Production Support in Singapore to join and support our client's team.

RESPONSIBILITIES

Shift & Availability

• Participate in shift rota (from 6:30am), bank holiday, and occasional weekend work (e.g. DR drills, major releases).

Incident & Problem Management

• Own and manage P1/P2 incidents end-to-end.
• Lead task forces for critical issues; perform root cause analysis.
• Liaise with users, stakeholders, and support teams.

Monitoring & Production Support

• Maintain 99.9% uptime across eRates platforms.
• Monitor and support APAC trading apps (Forward Pricer, Tradeweb, Bloomberg, etc.).
• Troubleshoot technical/functional issues; support traders.

Documentation & Knowledge Sharing

• Maintain support wiki and knowledge base.
• Ensure global team training, especially post-release.
• Daily handovers to Follow-the-Sun teams.

Service Improvement

• Improve logging, automate incident detection/recovery.
• Reduce manual support tasks using scheduling/monitoring tools.

Maintenance & Release Management

• Validate, coordinate, and monitor releases.
• Share release notes and ensure post-deployment stability.

Project & Task Ownership

• Gather and clarify user requirements; coordinate delivery.
• Manage client onboarding and certify go-live.
• Support infra changes (DB/MQ migrations); handle related projects.

REQUIREMENTS

• 1-3 years of application support experience
• Good business knowledge of Rates business and electronic trading principles
• Strong SQL: PL/SQL , Oracle
• Knowledge of using Windows and Unix commands
• Development : Excel macro and VBA is a must. Python, C++, java is a plus
• Monitoring: Autosys, Geneos
• Knowledgeable in ITIL processes

What we offer

Keyrus offers a working environment and projects that attract the best people working in business intelligence, data analytics, and digital transformation. Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary IT/business skills to help you build a strong career path.

You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business. You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.

Who we are

Keyrus, creator of value in the era of Data and Digital.

Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Keyrus in APAC employs more than 220 highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital. Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of US$400m in 2023 and with more than 3,500 employees in 27 countries, the Keyrus Group offers the performance, solidity and know-how of a large professional services organisation, whilst preserving the agility of a young company.