IT Application Support Engineer (Banking)
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Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.
As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.
In a challenging and multicultural environment, we are looking for an IT Application Support Engineer (Banking) to join a mission at our client IT Technology Department.
Position Purpose
• Provides first line of technical support for APAC CB ITO Applications for various domains (Cash Management, Core Banking & Functions, and Trade and Finance Services).
• The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work in a role where the operation of availability- & time-critical systems is routine.
Key Responsibilities
• Responsible to respond to user requests, incidents and problems on a timely manner
• Resolve or coordinate the resolution of issues with other internal teams and/or the vendor
• Escalate and collaborate with respective Level 2 application support teams or other support if necessary.
• Instigate and chair technical bridge and assign tasks to the relevant attendees; send out the relevant reports at the end of each major incident
• Send email communications and regular updates to all stakeholders giving details of the incident on a timely manner
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Perform job submission, backup, recovery in accordance to standard operating procedures or approved ad-hoc requests.
• Document operation procedures, contribute to knowledge base and cross train other team members
• Generate report and analyze trend on team performance.
• Analyze and challenge existing support processes to achieve continuous improvement
• To understand and support ITIL procedures and guidelines defined by tower owners.
• To be able to apply and relate ITIL procedures in handling day to day tasks.
• Support Disaster Recovery Test and Business Continuity activities
Requirements :
The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work in a role where the operation of availability- & time-critical systems is routine. The following knowledge and experience are required:
• 2-3 years field or equivalent work experience ITIL v3 Foundation certification or demonstrated experience
• A background in banking, and more specifically in Corporate Banking, and prior exposure to payments platform is a plus.
• Proven track record in maintenance & support of business critical applications while realizing operational efficiencies
• Good understanding of messaging infrastructure and the ability to analyze and monitor data flows
• Good understanding of change, incident & problem management methodologies
• Familiarity with approaches & procedures of Business Continuity/Disaster Recovery
• Good understanding of IT risk and security
• Functional knowledge in Microsoft Office suite (Excel, word, powerpoint, visio)
• Familiar with Windows platform
• Practical knowledge of change, incident & problem management tools
• Practical knowledge of active monitoring and alerting tools
What we offer
Keyrus offers a working environment and projects that attract the best people working in business intelligence, data analytics, and digital transformation. Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary IT/business skills to help you build a strong career path.
You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business. You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.
Who we are
Keyrus, creator of value in the era of Data and Digital.
Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.
Keyrus in APAC employs more than 220 highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital. Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of US$400m in 2023 and with more than 3,500 employees in 27 countries, the Keyrus Group offers the performance, solidity and know-how of a large professional services organisation, whilst preserving the agility of a young company.
- Locations
- Singapore
Singapore
IT Application Support Engineer (Banking)
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